FAQs

Pet Care FAQ

Q. What if my veterinarian is not in network?
A. Click here to nominate your veterinarian.

Q. Are there any products or services not included? 
A. A veterinarian may reduce or eliminate the discount on promotions or specials, food and flea products, routine boarding and grooming, services provided by a third party and low-margin pharmaceuticals.

Veterinarians are not required to discount non-medical services such as routine grooming and boarding, outsourced services such as blood work sent to a lab or an outside specialist, mileage fees, and products you take home such as medications and food. However, Pet Assure members get an additional 15% discount off the already discounted prices at www.PetCareRX.com on all products, including pet food, prescriptions, flea & heartworm preventatives, and more.

Please note: You cannot combine the discount with other discounts or service packages.

Q. What if I lose my pet ID tag?
A. Please contact us immediately and you will be sent a replacement within one business day.

Q. Can I visit a vet while travelling?
A. We have veterinarians in all 50 states and Puerto Rico. If you move or are traveling, simply contact us and we will help you find a new veterinarian near your vacation spot or new home.

Q. Is My Pet Eligible?
A. Yes! All pets are eligible, regardless of age, health condition or pre-existing conditions. Do you have one dog, five cats, a lazy iguana and a donkey? One Pet Assure membership takes care of them all.

Q. What’s Discounted?

  • Allergy Treatments
  • Bacterial and Fungal Cultures
  • Parasite Screenings
  • Behavioral Counseling
  • Blood Chemistries
  • Dental Exams
  • Dental X-rays
  • Diabetes Management
  • Elective & Emergency Surgeries
  • Electrocardiography (EKG)
  • Emergency Visits
  • Fluoride Application
  • Geriatric Care
  • Hospitalization
  • Intensive Care Cages
  • Nutrition Counseling
  • Office Examinations
  • Orthopedic Surgery
  • Parasite Screenings
  • Radiology (X-rays)
  • Serum Chemistries
  • Serology and Serology
  • Sick Visits
  • Soft Tissue Surgery
  • Sprays & Neuters
  • Tooth Extractions
  • Tooth Scaling & Polishing
  • Tumor Removal
  • Ultrasound
  • Urinalysis
  • Vaccines and Vaccine Titers

 

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Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IndexOutOfRangeException: There is no row at position 0.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: 


[IndexOutOfRangeException: There is no row at position 0.]
   System.Data.RBTree`1.GetNodeByIndex(Int32 userIndex) +2519554
   content.newbenefits.com.FeedNoCSS.Page_Load(Object sender, EventArgs e) in D:\a\1\s\content.newbenefits.com\FeedNoCSS.aspx.vb:120
   System.Web.UI.Control.OnLoad(EventArgs e) +108
   System.Web.UI.Control.LoadRecursive() +90
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1533

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.8.4770.0

Disclosures

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Server Error in '/' Application.

There is no row at position 0.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.IndexOutOfRangeException: There is no row at position 0.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace: 


[IndexOutOfRangeException: There is no row at position 0.]
   System.Data.RBTree`1.GetNodeByIndex(Int32 userIndex) +2519554
   content.newbenefits.com.FeedNoCSS.Page_Load(Object sender, EventArgs e) in D:\a\1\s\content.newbenefits.com\FeedNoCSS.aspx.vb:120
   System.Web.UI.Control.OnLoad(EventArgs e) +108
   System.Web.UI.Control.LoadRecursive() +90
   System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +1533

Version Information: Microsoft .NET Framework Version:4.0.30319; ASP.NET Version:4.8.4770.0

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