Pet Care FAQ

Q. What if my veterinarian is not in network?
A. Click here to nominate your veterinarian.

Q. Are there any products or services not included? 
A. A veterinarian may reduce or eliminate the discount on promotions or specials, food and flea products, routine boarding and grooming, services provided by a third party and low-margin pharmaceuticals.

Veterinarians are not required to discount non-medical services such as routine grooming and boarding, outsourced services such as blood work sent to a lab or an outside specialist, mileage fees, and products you take home such as medications and food. However, Pet Assure members get an additional 15% discount off the already discounted prices at www.PetCareRX.com on all products, including pet food, prescriptions, flea & heartworm preventatives, and more.

Please note: You cannot combine the discount with other discounts or service packages.

Q. What if I lose my pet ID tag?
A. Please contact us immediately and you will be sent a replacement within one business day.

Q. Can I visit a vet while travelling?
A. We have veterinarians in all 50 states and Puerto Rico. If you move or are traveling, simply contact us and we will help you find a new veterinarian near your vacation spot or new home.

Q. Is My Pet Eligible?
A. Yes! All pets are eligible, regardless of age, health condition or pre-existing conditions. Do you have one dog, five cats, a lazy iguana and a donkey? One Pet Assure membership takes care of them all.

Q. What’s Discounted?

• Allergy Treatments
• Bacterial and Fungal Cultures
• Parasite Screenings
• Behavioral Counseling
• Blood Chemistries
• Dental Exams
• Dental X-rays
• Diabetes Management
• Elective & Emergency Surgeries
• Electrocardiography (EKG)
• Emergency Visits
• Fluoride Application
• Geriatric Care
• Hospitalization
• Intensive Care Cages
• Nutrition Counseling
• Office Examinations
• Orthopedic Surgery
• Parasite Screenings
• Radiology (X-rays)
• Serum Chemistries
• Serology and Serology
• Sick Visits
• Soft Tissue Surgery
• Sprays & Neuters
• Tooth Extractions
• Tooth Scaling & Polishing
• Tumor Removal
• Ultrasound
• Urinalysis
• Vaccines and Vaccine Titers